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General Information

What is my skate size?

We recommend measuring your foot in CM for the most accurate sizing. You can watch this video for guidance on how to measure your foot and match your measurement with the size chart for your skates.

Your skate size will often be similar to your standard shoe size, possibly .5-1 size smaller for a higher performance fit.

You can see more information on sizing here.

I received my skates and they do not fit

When skates are new out of the box, a good fitting skate should generally be more snug than what you might find comfortable in other types of casual footwear. Having a tight fitting skate improves the support provided by the boot to keep you stable over the frame, allows for better energy transfer when putting power into your strides and for the skate to be controlled more naturally by the movements of your foot/leg. A tighter fitting skate can also improve the long term comfort of your skate by properly holding the foot in place, which prevent blisters and overall foot fatigue when skating.

Trying Them On
When trying skates on your toes should be up at the end of the skate, a bit of pressure is OK, but you generally do not want your toes crunched up and curled. Your foot should be held securely throughout the skate and should not come up when you lift your heel or slide significantly when shifting from edge to edge.

Breaking Them In
As you use your skates the padding will expand to give you more room for comfort. The padding will expand throughout and your heel will sink back into the heel pocket which will pull your toes back from the front. Skates generally expand about a half to a full size.

Generally, skates become fully broken in within 5-10 outings.

5 Tips For Trying On

1. Loosen the laces thoroughly before putting your foot in for the first time. Make sure your tightening mechanisms are properly aligned and tightened well. We usually recommend tightening your skates with the laces first, then mid-strap, then top buckle. The mid strap, (if your skates have one) whether velcro or a ratcheting mechanism, can be especially effective in pulling your toes back from the front of the boot into the heel pocket. Good laces can make a big difference in skates that do not have a mid strap.

2. Put the skates on, tighten fully and let your foot sit in them for a while. Even if they are tighter than what you initially find comfortable, keep an open mind! Leave them on for 5-10 minutes (if they are particularly uncomfortable then as long as you can stand), then take them off, give your foot a break for a few minutes then put the skates back on. The second time you put them on the padding will have expanded a bit and your foot will be a bit more used to the fit.

3. If the skates feel a bit tight, especially width wise, you can try removing the insole at the bottom of the liner. This will remove some volume from the skates initially and can give you a bit of an idea of what the skate will feel like once some of the padding has broken in.

You can skate them without the insole until the rest of the liner breaks in then re-introduce the insole or you can replace with a lower volume, more supportive insole like the Superfeet Hockey Comfort or the Carbon Pro.

4. Wear thin socks! Thin, tight fitting socks that are tall enough to reach over the top of the skates usually work best. Our favorite are the Lorpen Coolmax Liner.

5. Make sure your nails are cut. Sounds silly but with a more precise fit something like this can make a difference!

Feel free to contact us with any questions when trying your skates on!

If they indeed are not the correct size fill out a Return / Exchange request form here.

Do you match prices?

Yes we are happy to match prices for in stock items. We do not match prices for out of stock products. If you see an item cheaper elsewhere please contact us with link to be approved for a price match!

How can I learn how to skate?

If you are local to our Seattle storefront, we have certified skate instructors on staff. You can schedule individual lessons here.

We also work closely with and highly recommend the local skate school Skate Journeys for weekly group lessons and summer camps for kids.

If you are not local to our Seattle storefront, you can find a local instructor through the Skate Instructor Association's instructor finder page.

Lastly, there are many free resources online that can help you learn various levels and styles of inline skating. We recommend checking out Flow Skate's Youtube Page for online tutorial videos.


We ship with UPS and USPS. We offer free shipping on all orders above $80.00 and flat rate shipping of $7.50 for orders under $80.0. Standard shipping usually takes 2 - 6 business days. Express Shipping is sent with USPS or UPS ensuring 1-3 day delivery.

Full Shipping Policy

If the information you need is not on this page please contact us and we'll be happy to answer your quesitons.

Exchanges, Returns and Refunds


We ship with UPS and USPS. We offer free shipping on all orders above $80.00 and flat rate shipping of $7.50 for orders under $80.00. Standard shipping usually takes 2 - 6 business days. Express Shipping is sent with USPS or UPS ensuring 1-3 day delivery.

For packages to Hawaii, Alaska and Puerto Rico our free shipping option can take up to 15 days, especially for larger items like skates. Please select Express Shipping for 1-3 day shipping if you would like your item sooner.

Orders placed between Sunday and noon Friday (PST) are fulfilled within 48 hours of receipt and always before the weekend. Most orders are shipped same day if placed before shipping cut off. All orders received after noon Friday (PST) will be shipped the following Monday. Express packages are given priority and in most cases, go out the same business day.

Customers are responsible for providing correct, confirmed address at the time of purchase. If you have completed your order and there is a mistake in your address please contact us, we will do our best to adjust the address before shipping. However, address changes are not guaranteed after purchase is completed.

Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.

Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.

Return / Exchanges

Products may be returned for a full value refund if still in brand new condition within 2 weeks of receving the item. Customers are responsible for the cost of shipping items back to us for returns / exchanges, with exception in cases of defective or damaged items.


Full Return / Exchange Policy

Returns / Exchanges
Please read "sending items back to us"  below for instructions.

All items in new, unused condition (excluding Final Sale items, Clearance items, or items on sale for over 25% off) can be returned for cash refund if we are contacted and shipped within 14 days of delivery. For exchanges, the return window is extended to 60 days.

Items must be in new, unused condition for full value refund or exchange. Used equipment within the return window can be evaluated on a case-by-case basis and in certain circumstances may be exchanged for store credit with a re-stocking fee applied. We are under no obligation to accept items back that are not in brand new condition, but we do want you to have the best experience in your skates and are willing to work with you to make sure you do.

Gift Cards are refundable to original payment method if unused within 2-weeks of delivery. After the 2-week period they are not refundable.

Please note that shipping costs may not refundable. The balance for refunds will be applied to your credit card or PayPal account within 5 business days of receipt of the item at the Shop Task. Refunds generally arrive back in your account within 1-3 days of processing. Please note that if you used a gift certificate to make your purchase, the refund amount will go back onto your gift certificate.

Wrong Address / Undeliverable Items / Items Returned To Us

If the package is undeliverable and returned to us, an additional shipping fee will apply to re-send unless we are at fault.

Sending Items Back To Us

Before you send back any merchandise, please contact us via email or phone. We ask that you return the merchandise in the same condition, unworn with tags intact. Please pack and seal your return securely, in the original package if possible. We are not responsible for the loss or delay of packages being returned to us. We suggest using a shipping service that provides a tracking number and insurance.

You are responsible for the cost of shipping when returning items. You can either arrange your own shipping or we can provide a shipping label and invoice you for the cost of shipping. If you arrange your own shipping please either use the same return address as your original order or include your order number in the package.

Please address the packages as follows, depending on where the item was purchased.

Return address for USA:
Shop Task
Attn: Returns / Exchanges

855 8th Ave. N 
Seattle, WA 98109
(206) 402-4966

Return address for CANADA:
Shop Task Skates

Attn: Returns / Exchanges

1739 Main St.

Vancouver, BC V5T 3B5
(604) 647-0094

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