Information
If the information you need is not on this page please contact us and we'll be happy to answer your quesitons.
Shipping
Exchanges, Returns and Refunds
Shipping
We ship with UPS and USPS. We offer free shipping on all orders above $80.00 and flat rate shipping of $7.50 for orders under $80.0. Standard shipping usually takes 2 - 6 business days. Express Shipping is sent with USPS or UPS ensuring 1-3 day delivery.
For packages to Hawaii, Alaska and Puerto Rico our free shipping option can take up to 15 days, especially for larger items like skates. Please select Express Shipping for 1-3 day shipping if you would like your item sooner.
Orders placed between Sunday and noon Friday (PST) are fulfilled within 48 hours of receipt and always before the weekend. Most orders are shipped same day if placed before shipping cut off. All orders received after noon Friday (PST) will be shipped the following Monday. Express packages are given priority and in most cases, go out the same business day.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
Exchanges, Returns and Refunds
Returns / Exchanges
Please read "sending items back to us" below for instructions.
All items in new, unused condition (excluding Final Sale items, Clearance items, or items on sale for over 25% off) can be returned for cash refund if we are contacted and shipped within 14 days of delivery. For exchanges, the return window is extended to 60 days.
Items must be in new, unused condition for full value refund or exchange. Used equipment within the return window can be evaluated on a case-by-case basis and in certain circumstances may be exchanged for store credit with a re-stocking fee applied. We are under no obligation to accept items back that are not in brand new condition, but we do want you to have the best experience in your skates and are willing to work with you to make sure you do.
Gift Cards are refundable to original payment method if unused within 2-weeks of delivery. After the 2-week period they are not refundable.
Please note that shipping costs may not refundable. The balance for refunds will be applied to your credit card or PayPal account within 5 business days of receipt of the item at the Shop Task. Refunds generally arrive back in your account within 1-3 days of processing. Please note that if you used a gift certificate to make your purchase, the refund amount will go back onto your gift certificate.
Wrong Address / Undeliverable Items / Items Returned To Us
If the package is undeliverable and returned to us, an additional shipping fee will apply to re-send unless we are at fault.
Sending Items Back To Us
Before you send back any merchandise, please contact us via email or phone. We ask that you return the merchandise in the same condition, unworn with tags intact. Please pack and seal your return securely, in the original package if possible. We are not responsible for the loss or delay of packages being returned to us. We suggest using a shipping service that provides a tracking number and insurance.
You are responsible for the cost of shipping when returning items. You can either arrange your own shipping or we can provide a shipping label and invoice you for the cost of shipping. If you arrange your own shipping please either use the same return address as your original order or include your order number in the package.
Please address the packages as follows, depending on where the item was purchased.
Return address for USA:
Shop Task
Skates
Attn: Returns / Exchanges
855 8th Ave. N
Seattle, WA 98109
(206) 402-4966
Return address for CANADA:
Shop Task Skates
Attn: Returns / Exchanges
1739 Main St.
Vancouver, BC V5T 3B5
(604) 647-0094